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Delivery & Returns

We have a real passion for supplying handcrafted quality products from small leather workshops across Italy and Spain, and understand that you cannot really commit to a product until you have received it, touched it, and know that the pair of shoes you are holding is exactly what you wanted. We also know that once you have clicked the purchase button you want those shoes NOW.

Our promise to you is that we will make every effort to ship your item the very day of purchase and meet any special delivery requests that you may have. Furthermore should you live within a 15 mile radius of us I will probably deliver by hand same day.

We offer a no quibble returns policy, once you have received your beautiful handmade shoes but find you are not entirely satisfied with your purchase just return them. All we ask is that the shoes have not been worn outside and are retuned using the cardboard transit box, in a resalable condition along with the original packaging.

Our aim is to meet your needs in terms of delivering on time every time

Standard Delivery – Free within the UK

3-4 working days tracked
Sent by myHermes. 

Royal Mail 24 Hours Tracked SMS £4.99

1 working days after dispatch.
Excludes weekends and bank holidays. 

A guaranteed next day delivery before 1pm can be found at checkout if this service is required. however orders must have been placed before 1pm the day before. 

UPS Express 1-2 Days £3.50

Next working day in most cases. 
Excludes weekends and bank holidays.

International Shipments Tracked Via UPS or DHL 2-5 Days

Please note shipping time are approximate within a day or two, we also reserve right to change shippers if and when required.  The prices quoted below are for express shipping, we can offer much cheaper methods using both Royal Mail and your national postal service but these can take considerably longer to arrive. Please email us for a price if required.  

America & Canada – £24.50 2-3 Days – UPS
Australia & New Zealand – £28.50 2-5 Days – DHL
Europe – £ 15.00 2-3 Days – UPS
Rest of the world – £28.50 2-5 Days – DHL

Returns Policy

If you are not happy with your purchase, we are happy to accept back unused items that are in a resalable condition together with their original packaging including the transit delivery box within 14 days of dispatch date.

We respectfully ask that you repack your purchase in the manner you would wish to receive them. We are a small family run company supplying genuine handmade products, using the finest Italian and Spanish leather, which need to be resold once we have received them back.  

We offer either a full refund or an exchange where available. However, regretfully we are unable to refund your return postage.

If additional postage has been purchased for example UPS express delivery, Royal Mail special delivery or international shipping costs, please note these fees cannot be refunded.

We would recommend returning via a tracking method and keeping hold of the proof of purchase receipt.

Please return to the following address: 

Returns Address:

ClearPoint Partnership,
Kingscroft House,
Wood Lane North,
Adlington,
Cheshire, SK10 4PF

t : +44 (0)798 481 7099
e: chris@espadrille.co.uk