Delivery & Returns
Crafted with care. Delivered with the same attention to detail.
As a family-run business, we have a genuine passion for beautifully crafted footwear and work closely with small artisan workshops across Spain and Italy. We carefully select our collections for their quality leathers, craftsmanship, comfort and timeless style.
We understand that buying footwear online is a little different from visiting a shop. You want to experience the quality for yourself, appreciate the craftsmanship and try your shoes on with different outfits before deciding they are the perfect pair.
That’s why we aim to make every part of your experience as easy and personal as possible.
Our delivery promise
Once you’ve found your perfect pair, we know you’ll be eager to receive them. Wherever possible, we aim to dispatch your order on the day it is placed.
We’re a small family business, which means we can offer a level of personal service that larger retailers simply can’t.
A personal service from a family business
From the moment you place your order to the moment your new shoes arrive, our aim is to provide a service that is as carefully considered as the footwear we sell.
Beautiful shoes, carefully selected and delivered with care.
Safe-place deliveries
If you request that your parcel is left in a safe place — for example, in a garden shed, porch, behind a bin or beside a side door — this is done at your own risk.
Standard Delivery – Free within the UK
3-4 working days tracked
Sent by Royal Mail
Royal Mail 24 Hours Tracked SMS £4.99
1 working days after dispatch. Excludes weekends and bank holidays.
A guaranteed next day delivery before 1pm can be found at checkout if this service is required. however orders must have been placed before 1pm the day before.
UPS Express 1-2 Days £5.99
Next working day in most cases. Excludes weekends and bank holidays
International & European Delivery
Orders shipped outside the UK may be subject to import duties, customs charges, VAT or other taxes imposed by the destination country.
These charges are not included in the product price or delivery charges shown at checkout and may be collected by the relevant customs authority or delivery company when your order arrives in the destination country.
Any import duties, customs charges, taxes or associated fees are the responsibility of the customer.
As these charges are determined by the destination country’s customs regulations, we are unable to predict or control the amount that may be payable.
We recommend checking your local customs and import requirements before placing an international order.
EU Delivery
Delivery charges to EU countries vary depending on the destination and will be clearly displayed at checkout before you complete your purchase.
EU orders are normally sent using a fully tracked courier service, such as UPS, with a typical delivery aim of 2–5 working days.
We may occasionally use an alternative tracked delivery service where appropriate to ensure your order reaches you safely and efficiently.
Please note that delivery times are estimates rather than guaranteed delivery times and may vary depending on the destination and circumstances.
Any applicable import duties, customs charges, VAT or local taxes are the responsibility of the customer and are not included in the delivery charge unless expressly stated at checkout.
International Delivery Options
Please note that all delivery times are estimated and may vary by a day or two depending on the destination and circumstances.
We normally use our preferred courier services to provide a fast, reliable and fully tracked delivery service. However, we may occasionally use an alternative carrier where this is more appropriate for your destination.
The international delivery prices shown below are for express tracked delivery.
If you would prefer a more economical delivery option, we may also be able to offer services through Royal Mail or the destination country’s national postal service. These options can be considerably less expensive, although delivery times are generally longer.
If you would like a quotation for a more economical shipping option, please contact us before placing your order and we’ll be happy to provide a price.
America & Canada – £30.00 3-5 Days – UPS
Australia & New Zealand – £28.50 5-10 Days – Royal Mail
Rest of the world – £28.50 5-10 Days – Royal Mail
OUR RETURNS POLICY
We want you to be completely happy with your purchase. If your new espadrilles or sandals aren’t quite right, we’re happy to accept returns within 21 days of receiving your order.
You are welcome to carefully try your footwear on indoors, just as you would in a shop. If you decide to return your purchase, the shoes must not have been worn outdoors and should be returned in clean, resalable condition, together with the original packaging and cardboard transit box.
Please take a little care when repacking your return
We’re a small, family-run business, and all of the shoes we sell are genuine handmade products crafted by skilled artisans using quality Italian and Spanish leather and other natural materials.
We therefore kindly ask that you take the same care when repacking your return as we do when preparing your order. Please ensure the footwear and packaging are protected and returned in a condition that allows us to offer them to another customer.
Refunds and exchanges
Once your return has been received and checked, we can offer a refund or exchange where available, subject to the conditions of our returns policy and your statutory consumer rights.
For change-of-mind returns, return postage is the responsibility of the customer and we do not offer free returns.
Any additional delivery charges paid for an upgraded delivery service may not be refundable where permitted by law. This can include charges for express, special delivery or international shipping.
Where statutory cancellation rights apply, refunds will be handled in accordance with those rights.
Returning your order
We strongly recommend using a tracked delivery service when returning your shoes.
Please keep your proof of postage and tracking information until you have confirmation that your return has been received and your refund has been processed.
If you have any questions about returning your order, please contact us before sending it back. As a small family business, we’re always happy to help.
Please return to the following address: