Delivery & Returns
Delivery & Returns
Our family has a real passion for supplying handcrafted quality products from small artisan workshops across Spain and Italy. We understand that you cannot really commit to a pair of our Spanish espadrilles or Italian sandals until you have received them, experienced the quality and tried them on with a variety of different outfits. We also know that once you have clicked the purchase button you want those shoes NOW.
Our promise to you is that we will make every effort to ship your item on the day of purchase and to meet any special delivery requests that you may have. Furthermore, should you live within a 15 mile radius of our business, Chris will probably deliver by hand on the same day.
We offer a no quibble returns policy for return of purchases within 14 days of order date. If, once you have received your beautiful handmade shoes you find that you are not entirely satisfied with your purchase, for whatever reason, you are welcome to return them. All we ask is that the shoes have not been worn outdoors and that you return them in the cardboard transit box, in a resalable condition, together with the original packaging.
Our aim is to meet your needs in terms of delivering on time, every time
Standard Delivery – Free within the UK
3-4 working days tracked
Sent by Royal Mail
Royal Mail 24 Hours Tracked SMS £5.45
1 working days after dispatch.
Excludes weekends and bank holidays.
A guaranteed next day delivery before 1pm can be found at checkout if this service is required. however orders must have been placed before 1pm the day before.
UPS Express 1-2 Days £3.99
Next working day in most cases.
Excludes weekends and bank holidays.
Import VAT:
If you are placing an order from an EU country, VAT is not included in the purchase price. Prior to delivery, you will be required to pay import VAT at the rate applicable in your country. This will be payable to the courier who may also charge an admin fee.
Charges for shipment to EU Countries vary from country to country and will be quoted at checkout. Shipments will be sent tracked by courier, usually UPS or DHL 2-5 Days. However, we reserve the right to ship via an alternative method during these unprecedented times.
Deliveries to the rest of the world Tracked Via UPS or DHL 2-5 Days
Please note shipping times are approximate within a day or two. We also reserve the right to change shippers if and when required. The prices quoted below are for express shipping, we can offer much cheaper methods using both Royal Mail and your national postal service but these can take considerably longer to arrive. Please email us for a price if required.
America & Canada – £30.00 3-5 Days – UPS
Australia & New Zealand – £28.50 5-10 Days – Royal Mail
Rest of the world – £28.50 5-10 Days – Royal Mail
Returns Policy
If you are not happy with your purchase, we are happy to accept back unused items that are in a resalable condition together with their original packaging including the transit delivery box within 14 days of dispatch date.
We respectfully ask that you repack your purchase in the manner you would wish to receive them. We are a small family run company supplying genuine handmade products, using the finest Italian and Spanish leather, which need to be resold once we have received them back.
We offer either a full refund or an exchange where available. However, regretfully we are unable to refund your return postage.
If additional postage has been purchased for example UPS express delivery, Royal Mail special delivery or international shipping costs, please note these fees cannot be refunded.
We would recommend returning via a tracking method and keeping hold of the proof of purchase receipt.
Please return to the following address:
Returns Address:
ClearPoint Partnership,
Kingscroft House,
Wood Lane North,
Adlington,
Cheshire, SK10 4PF
Trustpilot Reviews
Fantastic quality, excellent service
Fantastic quality espadrilles and sandals. Great selection - I have several pairs now! Customer service is faultless with prompt delivery. Happy customer :-)
Lizzie
I would definitely recomment this company
I would definitely recommend this company. I ordered Sunday afternoon and they were delivered on Tuesday. I chose the mid heel height, the shoes are so comfy and the leather is so soft.
Cheryl Bertoni
Espadrille a customer oriented business
Espadrille wedges are very comfortable and great that they come in three heel heights, including a size 42 which accommodated my long toes! Chris was super helpful at helping me get the right size and has established a customer oriented family business. Would buy from them again.
Valerie Dickson
I cannot say enough
I cannot say enough about both the product and the service I received. I initially had some trouble with the online payment facility and after e-mailing Chris, I received a phone call immediately from him to sort it out. This is clearly a very proudly owner-run business that goes the extra mile to deliver a fantastic product and outstanding customer service. Highly recommend!
Jenna Cavanagh
OMG these are special !
Shoes are exceptionally made with good attention to detail. They feel and look really special not what you get from the average store bought. I went for low wedge and ankle ties which I thought would be best for comfort but still had that very feminine (sexy) look. When I lifted shoes from box I thought they felt heavy but when I laced up the ties the shoes felt light, but secure, on feet. Can’t wait for warmer weather to show them off. Plan to give white trainers a miss for a while snd wear with my midi dresses
Ali Bell
3rd season with espradrille and I bought 4 pairs of espradrilles!!!
The website is easy to navigate. The parcel arrived at my house, two days after I placed the order, and I live in Switzerland, wow, efficient. In terms of fit I am a 39/40 and ordered the 39, they fit perfectly. This is the third season I have bought my shoes from them. This time I spoiled myself and bought four pairs. Very happy with espadrille...roll on summer.
Tiffany Brenn
Superb shoes and Service
Superb quality shoes and arrived promptly, perfectly packaged, after my order was placed. Can’t wait for warmer weather to wear my Espadrilles
Michelle Wilde
Except quality
Except quality, true to size and lots of colours to choose from. I find these espadrilles to be very comfortable. Owner of the company is very helpful and as a result I have purchased 4 pairs over the last few months.
Happybella
The low wedge espadrille
The low wedge espadrille is stylish,pretty, comfortable and beautifully made. Worth every penny. I have several pairs in different colours and I just love them.
Caroline Wilkinson
Excellent Service
Fast delivery and very fast refund.Was impressed.Product was beautiful just sadly not suitable for my feet.However l would not hesitate to buy from here again.
Kate
Absolutely love them beautifully made…
Absolutely love them beautifully made feels like walking on air, will definitely have a collection of these this summer
Victoria Newland