Delivery & Returns
Our family has a real passion for supplying handcrafted quality products from small artisan workshops across Spain and Italy. We understand that you cannot really commit to a pair of our Spanish espadrilles or Italian sandals until you have received them, experienced the quality and tried them on with a variety of different outfits. We also know that once you have clicked the purchase button you want those shoes NOW.
Our promise to you is that we will make every effort to ship your item on the day of purchase and to meet any special delivery requests that you may have. Furthermore, should you live within a 15 mile radius of our business, Chris will probably deliver by hand on the same day.
We offer a no quibble returns policy for return of purchases within 14 days of order date. If, once you have received your beautiful handmade shoes you find that you are not entirely satisfied with your purchase, for whatever reason, you are welcome to return them. All we ask is that the shoes have not been worn outdoors and that you return them in the cardboard transit box, in a resalable condition, together with the original packaging.
Our aim is to meet your needs in terms of delivering on time, every time
Please note: If you request for your delivery to be left in a safe place for example, garden shed, bin by the side door etc, this will be complete at the buyer risk.
Standard Delivery – Free within the UK
3-4 working days tracked
Sent by Royal Mail
Royal Mail 24 Hours Tracked SMS £4.99
1 working days after dispatch. Excludes weekends and bank holidays.
A guaranteed next day delivery before 1pm can be found at checkout if this service is required. however orders must have been placed before 1pm the day before.
UPS Express 1-2 Days £5.99
Next working day in most cases. Excludes weekends and bank holidays
European Shipments:
European shipments may be subject to import and customs duties. these duties will be typically charged once the goods have arrived in the country destination. such charges are not included in the product price or shipping and handling fee. these charges are the sloe responsibility of the buyer.
Charges for shipment to EU Countries vary from country to country and will be quoted at checkout. Shipments will be sent tracked by courier, usually UPS 2-5 Days. However, we reserve the right to ship via an alternative method.
Deliveries to the rest of the world Tracked Via UPS 3-5 Days
Please note shipping times are approximate within a day or two. We also reserve the right to change shippers if and when required. The prices quoted below are for express shipping, we can offer much cheaper methods using both Royal Mail and your national postal service but these can take considerably longer to arrive. Please email us for a price if required.
America & Canada – £30.00 3-5 Days – UPS
Australia & New Zealand – £28.50 5-10 Days – Royal Mail
Rest of the world – £28.50 5-10 Days – Royal Mail
RETURNS POLICY
If you are not happy with your purchase, we are happy to accept back unused items that are in a resalable condition together with their original packaging including the transit delivery box within 14 days of dispatch date.
We respectfully ask that you repack your purchase in the manner you would wish to receive them. We are a small family run company supplying genuine handmade products, using the finest Italian and Spanish leather, which need to be resold once we have received them back.
We offer either a full refund or an exchange where available. However, regretfully we are unable to refund your return postage.
If additional postage has been purchased for example UPS express delivery, Royal Mail special delivery or international shipping costs, please note these fees cannot be refunded.
We would recommend returning via a tracking method and keeping hold of the proof of purchase receipt.
Please return to the following address: